Step 2. Create association of SMART Notebook software with GALLERY files

If, despite the installed application, the GALLERY file does not start in the SMART Notebook software application, you must create a file association. This option is available from the level of Properties of a specific file available in the context menu. The window will show, among other things, the type of the file and the information by which the program is used to launch the file. Using the "Change" button we can select the desired program. It may happen that in the next window there will be no appropriate program - however, this can be corrected with the "Browse" option where you should manually indicate the program location. Checking the "Always use the selected program ..." box will permanently associate the GALLERY file with the SMART Notebook software program.

Step 3. Update SMART Notebook software to the latest version

If, however, after binding SMART Notebook software with SMART Notebook Gallery Format there were still problems, you should update the program to the latest version. In this case, use the SMART Technologies ULC website or update the program from the application.

Of course, it may happen that despite the above steps, the file still does not work. File problems can be divided into the following:

The GALLERY file may be unusually small compared to the original file. Usually this applies to GALLERY files downloaded from the Internet in case the download did not finish properly. The only repair option is to download the file again.
The operating system may be infected with a computer virus. Perform a virus scan using available and up-to-date anti-virus software. If this is not possible, you can use the online scanner. The scan should cover the entire computer, not only the GALLERY file that we want to open. However, remember that not every infected GALLERY file can be recovered, so it is important to take care of regular backups.
A typical compatibility error - the program does not support the older version of the GALLERY file. Help should be sought from the software developer, as they usually recommend using free file converters or installing an older version of the program.
The file may be corrupted in a number of ways. The repair method must be adapted to the type of file and damage. Sometimes the program itself has options to repair the most popular GALLERY file corruption. The easiest way to restore the file is from a backup or by contacting SMART Technologies, but this one can be expensive. Not all damage can be reversed.
The program indicates that the file is encrypted or corrupted. The encrypted GALLERY files can be used by the device on which they were encrypted, on any other device it is required to have the appropriate cryptographic key and decrypt the file before its recovery.
Some of the system directories are excluded from modification. While there is usually no problem reading such a file, it may not be possible to save it. Copying the GALLERY file to another location will fix the problem.
This problem only occurs with more complex files. You may find that another program you are using is preventing you from working with the file. Just close unnecessary programs. If the error persists after closing other programs, wait for a while. Antivirus programs or a backup being made may lock the file for a while without the user's knowledge. If this does not work either, restart the device.